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Collection and evaluation of opinions and suggestions

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Specialists in Human Resources, personnel and labour climate

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Private Investigation, focused on the hotel industry

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Investigation for companies and individuals

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Legal Advice, on a national and international level

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A space for mediation to resolve conflicts in a humane, rapid and cost-effective manner

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For a greater level and quality of information

At GrupoGes our aim is to use information as a tool to streamline the leadership and management of your company. To do so we work with professionals specialised in different areas: psychology, human, etc. We use our own proven methods and provide you with the value of immediacy; our experience in collecting, analysing and evaluating data and our know-how, which is forged with the exchange of information and experience between branches.

“We maximise the resources of all of our branches to offer customers useful and accurate information”
Carlos Valencia
President of GrupoGes

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Everything that you need to know and we know how to ask

GesHotels is a branch of GrupoGes specialised in performing hotel audits. Our main values are experience, methodology, accuracy and agility. Our activity is based on our belief that objective information is of great value to companies in the hotel industry, in a highly competitive environment with an increasing level of customer requirements.

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Our method enables us to respond to the needs of customers during their stay, ahead of undesired comments on social networks
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“Finding out the level of satisfaction of customers during their stay enables us to improve their experience and gain their loyalty”


Carmen Tudela
Director-general for GesHotels

Present in over

1000

establishments

Over

20000

hotel audits annually

More than

350

professionals at your service

Present in

20

countries

We help you to ensure the best experience for your customers

 

All clients aspire to enjoy highly positive experiences, regardless of the reason for their trip. The hotel establishment is the ideal place to channel these expectations. Therefore, at GesHotels, we help you to ensure that your clients enjoy the best possible experiences. We collect information and promptly process it in order to provide you with the conclusions that will enable you to meet the expectations of your guests, even before they have left the establishment. Without a doubt, it is the best way to gain their all-important loyalty.

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Our own efficient method

 

Our method has been proven to be extremely efficient for more than 20 years and it provides our customers with excellent results. Surveys are carried out individually and our participation rate reaches 90 %, obtaining essential information from each of the establishment’s areas and services. Question selection and formulation, the real-time evaluation of the information obtained, assessment and the report to our clients are all key aspects in the process.

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90%
Personalised surveys

90% participation

We cater

for all

Las nationalities

Report in

12 hours

45 % loyalty rate

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For regulations to be effective, they must be followed up

Success in staff selection

We have designed a selection and evaluation system which adapts to all of your needs, providing you with “made-to-measure” candidates.

Labour climate

studies

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“Your staff are the backbone of your company.
Getting to know them, training them and motivating them is the key to success”


Belén Jiménez
Degree in Psychology

Labour Climate Study

 

Based on opinion polls by your staff, you will be able to learn about the worries of the professionals. We cover issues concerning the identification and satisfaction of your employees, offering an objective vision of the company as a whole.

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Mystery Shopping

 

We carry out direct and indirect audits in your establishments, in the form of a mystery customer, or based on a direct check list, so that you can verify compliance with the rules and procedures established by your company.

Only professionals that feel they are well looked after in their company will be able to look after their customers

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Mystery customer,
objective information

The best way to audit the quality and adequacy of a hotel’s services is, without a doubt, by posing as a customer. At GesInvest we have developed a precise and efficient procedure to assess your establishment, using private detectives supported by advanced technology.

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Being aware of the network of human relations in a hotel establishment in good time enables you to anticipate difficult-to-resolve conflicts

Safety Audits International

We are experts and front-runners in organising control and safety systems in hotel complexes in the Dominican Republic, Mexico, Jamaica and other destinations, creating action protocols, restructuring and training existing staff on the subject, defining functions and supervising procedures and budgets.

If there is no evidence

then it does not exist

Specialised detectives

in the hotel sector

since 1992

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What do you need to know?

 

GesInforma’s activity is focused on private investigation in any field. It is based on obtaining information in a professional manner, in order to draw up reports by specialists to support court proceedings. At GesInforma, we take care of collecting information and evidence about private conduct or events affecting the economic, labour, commercial, personal, family or social areas.

Our professional ethic, experience and knowledge of applicable law represent added value.

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Support tool

for the objective

efficient

and agile

management of information

Probative

value

in court

The private detective,
a privileged witness

The Supreme Court defines the private detective as a privileged witness throughout the court proceedings. Not surprisingly, Civil Procedure Law attaches great importance to the evidence and reports issued by detectives, which can be ratified before the corresponding body.

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How to grow by working hand in hand with the law

Globalisation of the economy and the need for companies to continually progress in their development processes mean that it is important to get a foothold in international law. Therefore, GesDret has offices in Brazil, Mexico, the Dominican Republic and Tunisia, offering customers guidance regarding recruitment, negotiations, transactions and consulting and litigation, amongst other legal services.

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We have a team of renowned professionals who will work with you to make sure the law is on your side during your business expansion
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“Legal security is essential for the national and international expansion of any company”


Miriam Tort
Lawyer

National and international

experience

Legal advice on all levels

 

At GesDret we have a special connection to companies from the tourist sector, resulting from our desire to offer comprehensive knowledge in areas relevant to consolidation and growth. Investigation has enabled us to specialise in file tracking for insurance companies and in legal representation in any proceedings.

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From redaction to representation and interpreting regulations

 

Our wide range of legal services enables us to offer you guidance regarding recruitment, negotiations, transactions and consulting and litigation. We draw up legal documents and we address the complexity of regulations and procedures with you. The different aspects of international investments are part of our technical work.

Offices in

Europe,

Africa and America

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All

legal areas

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For the benefit of all

Mediation gives us the opportunity to resolve conflicts in a humane, rapid and cost-effective manner. It is a method based on putting the parties first, and finding the way to maintain or re-establish communication. The aim is to reach realistic and lasting agreements, avoiding the personal and material damage involved in any legal proceedings. The key to success is based on the mediator’s training and experience, as well as applying a proven method.

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The mediator’s task is to reach reasonable agreements for all parties concerned
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“Understanding the key to being assertive and combining legal knowledge with psychology enables us to pave the way to an agreement”


Nieves Torrens, María Teresa Sáez, Josefina María Belmonte y Miriam Tort

Managers at GesMediación

A door

to dialogue

Lasting agreements

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Swift and

affordable

All areas

Mediators, professionals in dialogue

 

Our team of mediators is formed by law graduates, specialised in civil and commercial mediation, with wide experience in conflict resolution. These professionals are impartial and neutral, seeking creative options in order to reach a consensus and formalise an agreement.

A strategy for each field

 

Depending on the field in which the conflict or rift occurs, a specific strategy is required. At GesMediación we have the experience required to establish guidelines in order to reach a consensus in similar situations: couple breakups, family relationships, inheritances, leases, neighbours and communities, problems in companies and complex organisations such as hospitals and educational and healthcare centres.

Contact

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HEAD OFFICE
Martí Costa, nº 2 – 1ª planta. 07013 Palma de Mallorca. Teléfono 971 220 081
grupoges@grupoges.es

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