GesHotels
Taking Action and Carrying Out Results Reports Tailor-made Solutions Worldwide Coverage Our Major Credit
   




 

Customer satisfaction rates
Preparation and sending of reports
 

On a daily basis

- Customer satisfaction rates by departments
- Comments and suggestions made by clients on the questionnaires, classified by departments.
- Observations.

  

On a monthly basis

- Monthly fluctuation of general rates.
- Customer satisfaction rates by month (stipulated, achieved and accumulated).
- Customer satisfaction rates by departments (stipulated and achieved).
- Accumulated customer satisfaction rates by departments.
- Votes and percentage of satisfaction (very good, good, bad, regular).
- Votes and percentages of satisfaction, accumulated.

 

- Customer satisfaction rates by nationalities and ages, by months.
- Customer satisfaction rates by nationalities and ages, accumulated.
- Customer satisfaction rates, 1st visit and repetition of visits.
- Statistics of comments made on the questionnares, by departments.
 
Taking Action and Carrying Out | Results | Reports | Tailor-made Solutions | Worldwide Coverage | Our Major Credit
GrupoGes

SPANISH HEAD OFFICE

MALLORCA: Martí Costa, 2 (1º 2º). 07013 Palma de Mallorca. Islas Baleares. Tel. 971 220 081 - Fax. 971 220 481. E-Mail: grupoges@grupoges.es

Local Offices

ARGENTINA: Cº Soles del Pilar, UF 77, (1629)-Manzanares-Pilar, Bs As- Argentina. Tel. 011-15-63829712. E-Mail: argentina@grupoges.es
REP. DOMINICANA: Residencial Arenal Caribe, Apto. A-202. Los Corales. Bávaro. Tel. 809 552 09 82. E-Mail: dominicana@grupoges.es
MÉXICO: Avd. 15, entre calles 12 y 14, mza.22, lote 8. Colonia Centro. CP 77710. Playa del Carmen. Quintana Roo. Tel. 984 873 33 30. E-mail: mexico@grupoges.es
BRASIL: Alameda Praia de Tamandaré, lote 6, quadra 4. Vilas do Atlântico - Lauro de Freitas - Bahia. CEP 42700-000. Tel.: (55-71) 3379-9032. E-mail: brasil@grupoges.es
TÚNEZ: nº 37 Rue Khartoum, 2º. Túnez. Tel.: 00216 717 98 562. E-mail: tunez@grupoges.es