At GrupoGes our aim is to use information as a tool to streamline the leadership and management of your company. To do so we work with professionals specialised in different areas: psychology, human, etc. We use our own proven methods and provide you with the value of immediacy; our experience in collecting, analysing and evaluating data and our know-how, which is forged with the exchange of information and experience between branches.
GesHotels is a branch of GrupoGes specialised in performing hotel audits. Our main values are experience, methodology, accuracy and agility. Our activity is based on our belief that objective information is of great value to companies in the hotel industry, in a highly competitive environment with an increasing level of customer requirements.
Carmen Tudela
Director-general for GesHotels
Present in over
establishments
Over
hotel audits annually
More than
professionals at your service
Present in
countries
All clients aspire to enjoy highly positive experiences, regardless of the reason for their trip. The hotel establishment is the ideal place to channel these expectations. Therefore, at GesHotels, we help you to ensure that your clients enjoy the best possible experiences. We collect information and promptly process it in order to provide you with the conclusions that will enable you to meet the expectations of your guests, even before they have left the establishment. Without a doubt, it is the best way to gain their all-important loyalty.
Our method has been proven to be extremely efficient for more than 20 years and it provides our customers with excellent results. Surveys are carried out individually and our participation rate reaches 90 %, obtaining essential information from each of the establishment’s areas and services. Question selection and formulation, the real-time evaluation of the information obtained, assessment and the report to our clients are all key aspects in the process.
90% participation
We cater
Las nationalities
Report in
45 % loyalty rate
studies
Belén Jiménez
Degree in Psychology
Based on opinion polls by your staff, you will be able to learn about the worries of the professionals. We cover issues concerning the identification and satisfaction of your employees, offering an objective vision of the company as a whole.
We carry out direct and indirect audits in your establishments, in the form of a mystery customer, or based on a direct check list, so that you can verify compliance with the rules and procedures established by your company.
In response to the increase of Occupational Safety controls in hotel establishments, we have incorporated internal audits conducted by qualified staff to our line of services.
These audits will help identify shortcomings in advance in the following areas:
We make sure that the establishment complies with current state and regional regulations, as well as the specific regulations in place for travel operators.
Control and listing potentially hazardous areas of swimming pools, as well as safety requirements stipulated by law.
Based on building regulations, we make sure that the hotel is hazard-free for guests, and that minimum requirements are met.
The best way to audit the quality and adequacy of a hotel’s services is, without a doubt, by posing as a customer. At GesInvest we have developed a precise and efficient procedure to assess your establishment, using private detectives supported by advanced technology.
We are experts and front-runners in organising control and safety systems in hotel complexes in the Dominican Republic, Mexico, Jamaica and other destinations, creating action protocols, restructuring and training existing staff on the subject, defining functions and supervising procedures and budgets.
If there is no evidence
Specialised detectives
since 1992
When we are victims of a theft or burglary, we always regret that we did not take proper care of our security. It is a decision that is often made too late and it is a situation that few can foresee.
At Ges Security, we know all of the mechanisms and systems that can ensure the security of your family and business. It is a safe bet that must arrive in time.
* CCTV with remote connection and integration in the same software to centralise management in the main offices of clients and to control sensitive areas in hotels.
* Alarms with cloud services and free SMS notifications, authorised to connect to Alarm
Monitoring Centres.
* Access control by means of cards, biometric readers or numerical codes. This controls who
has access to sensitive areas, as well as when and where.
The service of Ges Security doesn’t end once its devices have been installed. We will be by your side for any service that you may require.
* Remote viewing through cameras in sensitive place to control the area.
* Maintenance and updating of camera, access control and alarm systems
* Assessments of camera, alarm and access control systems.
GesInforma’s activity is focused on private investigation in any field. It is based on obtaining information in a professional manner, in order to draw up reports by specialists to support court proceedings. At GesInforma, we take care of collecting information and evidence about private conduct or events affecting the economic, labour, commercial, personal, family or social areas.
for the objective
management of information
Probative
in court
The Supreme Court defines the private detective as a privileged witness throughout the court proceedings. Not surprisingly, Civil Procedure Law attaches great importance to the evidence and reports issued by detectives, which can be ratified before the corresponding body.
Globalisation of the economy and the need for companies to continually progress in their development processes mean that it is important to get a foothold in international law. Therefore, GesDret has offices in Brazil, Mexico, the Dominican Republic and Tunisia, offering customers guidance regarding recruitment, negotiations, transactions and consulting and litigation, amongst other legal services.
Miriam Tort
Lawyer
National and international
At GesDret we have a special connection to companies from the tourist sector, resulting from our desire to offer comprehensive knowledge in areas relevant to consolidation and growth. Investigation has enabled us to specialise in file tracking for insurance companies and in legal representation in any proceedings.
Our wide range of legal services enables us to offer you guidance regarding recruitment, negotiations, transactions and consulting and litigation. We draw up legal documents and we address the complexity of regulations and procedures with you. The different aspects of international investments are part of our technical work.
Offices in
Mediation gives us the opportunity to resolve conflicts in a humane, rapid and cost-effective manner. It is a method based on putting the parties first, and finding the way to maintain or re-establish communication. The aim is to reach realistic and lasting agreements, avoiding the personal and material damage involved in any legal proceedings. The key to success is based on the mediator’s training and experience, as well as applying a proven method.
Nieves Torrens, María Teresa Sáez, Josefina María Belmonte y Miriam Tort
Managers at GesMediación
A door
Lasting agreements
Our team of mediators is formed by law graduates, specialised in civil and commercial mediation, with wide experience in conflict resolution. These professionals are impartial and neutral, seeking creative options in order to reach a consensus and formalise an agreement.
Depending on the field in which the conflict or rift occurs, a specific strategy is required. At GesMediación we have the experience required to establish guidelines in order to reach a consensus in similar situations: couple breakups, family relationships, inheritances, leases, neighbours and communities, problems in companies and complex organisations such as hospitals and educational and healthcare centres.
HEAD OFFICE
Martí Costa, nº 2 – 1ª planta. 07013 Palma de Mallorca. Teléfono 971 220 081
grupoges@grupoges.es